Last Updated: August 15, 2023
By accessing or using the services offered by ShinyHome Service, including our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
ShinyHome Service provides professional cleaning services for homes and apartments, including but not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
You may book our services through our website, by phone, or via email. All bookings are subject to availability and confirmation by ShinyHome Service.
You agree to provide accurate, current, and complete information when making a booking. This includes your name, address, contact information, service requirements, and any special instructions.
A booking is not confirmed until you receive a confirmation from us, either by email or phone. We will provide details of the scheduled service, including date, time, estimated duration, and price.
If you need to reschedule or cancel a confirmed appointment, please notify us at least 48 hours in advance. Late cancellations (less than 48 hours before the scheduled service) may incur a cancellation fee of up to 50% of the service cost. No-shows or cancellations on the day of service may be charged the full service fee.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, illness, adverse weather conditions, or any other event that may impact our ability to provide services. We will make every effort to notify you as soon as possible and reschedule your service at a convenient time.
You are responsible for ensuring our cleaning team has access to your property at the scheduled time. This may involve being present to let us in, arranging for a trusted person to provide access, or leaving a key in a secure, pre-arranged location.
To allow our team to work efficiently, we recommend that you:
Our cleaning services do not include:
Additional fees may apply for services beyond our standard offerings.
Upon completion of the cleaning service, we recommend that you inspect the work performed. If you identify any areas that require additional attention, please notify us immediately or within 24 hours of service completion.
Our service rates are based on property size, condition, service type, and specific requirements. We will provide a clear price quote before confirming your booking.
We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment details will be specified during the booking process.
For one-time services, payment is due at the time of service completion. For regular recurring services, payment arrangements will be specified in your service agreement.
Late payments may result in late fees and suspension of services. We reserve the right to use debt collection services for unpaid invoices.
We reserve the right to modify our pricing structure at any time. For recurring services, we will provide at least 30 days' notice before implementing any price changes.
We strive to deliver exceptional cleaning services and your satisfaction is our priority. If you are not completely satisfied with any area we've cleaned, simply notify us within 24 hours of your service, and we'll return to reclean that area at no additional cost.
In the rare event that damage occurs during the cleaning process, you must report it to us within 24 hours of service completion. We will investigate all damage claims promptly.
ShinyHome Service carries comprehensive insurance to cover potential damages caused directly by our cleaning personnel during service delivery. However, we are not liable for:
Our total liability for any damages will not exceed the amount paid for the specific cleaning service during which the damage occurred. We are not liable for any indirect, incidental, or consequential damages.
We recommend that you secure valuable items before our cleaning team arrives. While our staff is thoroughly vetted, we cannot accept responsibility for items that are reported missing after our service unless there is clear evidence of theft by our personnel.
You are responsible for ensuring that your premises provide a safe working environment for our cleaning personnel. This includes addressing any hazards or unsafe conditions before our arrival.
Our team brings professional cleaning equipment and supplies. If you have specific product preferences or allergies, please inform us in advance so we can accommodate your needs.
You agree to provide accurate contact information and to update us if this information changes. We will use this information to communicate with you about your services.
We respect your privacy and will handle your personal information in accordance with our Privacy Policy. Our cleaning staff is trained to respect your privacy and confidentiality while in your home.
For recurring services, you may terminate our agreement by providing at least 7 days' written notice before your next scheduled service.
We reserve the right to terminate services at our discretion, particularly in cases of:
All content on our website, including text, graphics, logos, images, and software, is the property of ShinyHome Service and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, display, or create derivative works from any portion of our website without prior written consent.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in 香川県.
ShinyHome Service shall not be liable for any failure or delay in performing our obligations if such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or public health emergencies.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms and Conditions, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and ShinyHome Service regarding our services.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
ShinyHome Service
〒220-0061 神奈川県横浜市西区久保町1-28
Email: info@fayrunicandle.com
Phone: +81-3-3572-1215